Delete Your Account
Osabana account and personal data deletion
At Osabana, we respect your right to delete your account and personal data. Below you will find the available options to request deletion.
Option 1: From the app (recommended)
- Open the Osabana app and sign in to your account.
- Go to My Account → Settings.
- Scroll down and select "Delete my account".
- Confirm deletion by entering your password.
- Your account and personal data will be permanently deleted.
Option 2: Via email
If you cannot access your account or prefer to request deletion manually, send an email to hello@osabana.com with the subject "Account deletion request" and include:
- The email address associated with your account.
- The store name where you registered (if you remember).
We will process your request within a maximum of 30 days.
What data is deleted?
When you delete your account, the following data is permanently deleted or anonymized:
| Data | Action |
|---|---|
| First and last name | Permanently deleted |
| Email address | Permanently deleted |
| Phone number | Permanently deleted |
| Password | Permanently deleted |
| Shipping addresses | Permanently deleted |
| Order history | Retained anonymously* |
* Transaction records are retained in anonymized form (without identifiable data) to comply with legal and tax obligations. These records cannot be linked to your identity once the account is deleted.
Important
- Account deletion is irreversible. We cannot recover your account once deleted.
- If you have pending orders awaiting delivery, we recommend waiting until you receive them before deleting your account.
- After deletion, you will not be able to sign in or access your order history.
Contact
If you have questions about the deletion process, contact us at hello@osabana.com.