Question 1

What is Osabana?

Accepted Answer

Osabana is a multi-tenant e-commerce platform that lets you launch and manage online stores. It provides customizable themes, product management, checkout, payment processing, and a powerful admin panel — all from a single platform.

Question 2

How long does it take to set up a store?

Accepted Answer

You can have a fully functional store running in minutes. Just sign up, choose a theme, add your products, and configure your payment method. The platform handles everything else.

Question 3

Can I use my own domain?

Accepted Answer

Yes. Every store can run on its own custom domain. The platform automatically resolves each domain to the correct store configuration.

Question 4

What technology is Osabana built with?

Accepted Answer

Osabana uses a modern stack: Next.js for the storefront, React for the admin panel, Node.js with Express for the API, and PostgreSQL with Prisma ORM for the database. Everything is API-first and designed for scalability.

Question 5

Can I build a custom storefront?

Accepted Answer

Absolutely. Our REST API exposes every feature of the platform, so you can build completely custom frontends using any framework — React, Vue, mobile apps, or anything else.

Question 6

How do themes work?

Accepted Answer

Themes are ZIP packages containing CSS and optional layout overrides. You can use built-in themes, customize them via CSS custom properties from the admin panel, or upload your own theme package.

Question 7

Is there a free trial?

Accepted Answer

Yes. You can start with a free trial to explore the platform and set up your first store. No credit card required.

Question 8

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your plan at any time. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle.

Question 9

What kind of support do you offer?

Accepted Answer

Starter plans include email support. Growth plans get priority support with faster response times. Enterprise plans include a dedicated account manager and custom SLA.

Question 10

Do you offer custom development?

Accepted Answer

Yes. Our Enterprise plan includes custom integrations. We can also build custom features or integrations on a project basis. Contact us to discuss your needs.

Frequently asked questions